Colorado Ski Resort Shuttle

Reliable and comfortable, overall great round-trip experience.

Few words to describe ABC's overall service - honest, dependable, and reliable.

I hadn't used an airport shuttle service for about... read moreFew words to describe ABC's overall service - honest, dependable, and reliable.

I hadn't used an airport shuttle service for about 10 years or so and did so major research before I selected ABC. I recall having a not so great experience with one of the larger carriers (the bigger carriers have too many people on the shuttle and with all the stops there is a huge risk of missing your flight). Normally I just drive, but for convenience, I decided I would take a shuttle service this trip.

My ride to the airport: One word to describe my experience - Excellent. The driver was extremely punctual. I overheard the driver on the radio indicating that there were 3 passengers to be picked up, but he radioed another driver to pick up the 3rd so there was only one other stop before the airport. IMHO, amazing service - I made it to the airport in record time. I had actually budgeted an extra hour which I didn't need at all. It was very nice not having to rush through security and run to my gate.

My ride back from the airport: Overall - Great customer service. I got to Lane 3 shortly before my pickup time at 10:45 pm. **Quick sidebar: just a heads-up for those who haven't taken a shuttle service in a while, beware of other shuttle drivers claiming to be dispatchers or pretending to be your carrier - call the number provided by your carrier only, don't talk to anyone else.**

So some guy approaches me at Lane 3 claiming to be a dispatcher and asked who I was waiting for; I told him ABC, this guy (who I would later find out is a driver for Aspen Snowmass Express) walks around a van and appears later telling me he has called ABC but they aren't coming to pick me up. Aspen Snowmass Express then tries to gouge me for a ride back, I tell them that I am going to stick with ABC because I already pre-scheduled.

I wait a few minutes past my pickup time and call ABC. It turns out that ABC had left without me because Aspen Snowmass Express told them I was already being picked up. **Okay lesson learned only call the number your carrier provides and don't talk to strangers!** So on the phone with ABC, they are horrified that this has happened; the driver tells me he is swinging back to pick me up. When the driver picks me up he is extremely professional, apologizes for the confusion, and makes it right by discounting me for the trouble - he simply asks me to cover the gas, which is fair imho. ABC is a private business that charges fair prices, so they don't have the margins to eat unfortunate events (which is a fact of life, especially when travelling). In my opinion, ABC was honest and rectified the situation - they treat their customers right!

Sorry for the long review, but I am so happy that they did not strand me - for me it is ABC transportation whenever I choose to use a shuttle service - easily 5 stars! read less

Safe, courteous, comfortable. Made last minute change in travel plans and used ABC to get from Colorado City to Denver... read moreSafe, courteous, comfortable. Made last minute change in travel plans and used ABC to get from Colorado City to Denver Airport during rush hour traffic, through construction zone, and in snow storm. ABC was accommodating, friendly, helpful, returned phone calls immediately. Would definitely use them again. read less

Great service , in time , clean cars and professional drivers . Definitely I will use them again . Thanks... read moreGreat service , in time , clean cars and professional drivers . Definitely I will use them again . Thanks for abc transportation. read less